THE CLIENT

AUTOMOTIVE INDUSTRY

An association founded nearly a century ago, our client are the experts in their field, employing more than 50,000 Victorians. They represent the interests of over 5000 automotive businesses and is the premier association for employers and business people in the motor industry.

Situation

• An association that required a software platform to manage it eco-system of stakeholders such as employees, members, agencies, consumers (general public) and other key industry stakeholders.
  
• Under pressure to generate more profit and revenue with a requirement to turn a cost centre into a sustainable profit centre.
• The association required a bespoke software mapping workflow of its operational collateral requirements to facilitate the success of a profitable cost centre possessing a viable business concept with an increased growth capability
• Wanting to ensure that the future needs of their members and stakeholders were identified and planned for
• In need of help defining and directing its software and procurement strategy in order to take their product and business to the next level of growth and profitability

Challenges

• Ensuring the client’s business plan was both feasible and designed for growth potential
• Dealing with concerns regarding the economic downturn at the time and its effect on our client’s business
• Maintaining sustainable longevity in a time of market fluctuation by generating additional revenue
• Dealing with distribution issues that needed to be addressed in a manner that was adaptable and scaleable
• Introducing a dramatic shift in thinking and change management
• Introducing a self-serving platform for management of data, partners, members and product
• Creating a paradigm shift, while understanding and creating new ideas that could prove profitable both currently and 10 years down the road

Actions

The actions we took to address these challenges were:

• Conducted a full review of the business outcomes to find any possible weaknesses
• Developed a bespoke, adaptable, forward vision platform that the association could adhere to in the years to come
• Assessed the needs of the business through an analysis of the management, technology, and financial
• Identified the key areas and products holding the most promise for growth
• Developed projections of potential growth
• Identified and analysed existing and potential markets for increased revenue
• Customised and adapted the approach taken to the unique needs of this project and our client

Results

Our actions resulted in:

• Highly successful brand delivering a healthy and profitable revenue stream
• The expansion and growth of the company into new areas and increased revenues
• Identified and analysed existing and potential markets for increased revenue
• Customised and adapted the approach taken to the unique needs of this project and our client

THE CLIENT

HOSPITALITY AND ACCOMMODATION INDUSTRY

A hotel and apartment chain with 400 properties worldwide, servicing Australia, New Zealand, Fiji, Asia Pacific, Americas, Europe and Gulf Region. The properties are owned and operated by a range of key stakeholders including Corporate and Franchisees. As an innovative and modern organisation, they continually strive for continuous improvement within their business model, franchising and guest services.

Situation

• Required a software platform to manage it partnership platform of key stakeholders such as Corporate Head Office, Franchise
• Owners, and Franchisees, Managers, employees and suppliers.
• Under pressure to generate more profit and revenue through excellence and a superior brand
• The client required a bespoke software platform to operationally manage and produce customised collateral, marketing materials and stationery pertaining to each individual property.
• Possessing a viable process flow and business concept that was user friendly and self-serving
• Wanting to ensure that their future needs were identified and planned for in long term goals
• In need of an operational strategy around their existing corporate vision to ultimately generate more revenue for their business
• In need of help defining and directing its software and procurement strategy in order to take their product and business to the next level of growth and profitability

Challenges

• Dealing with the presence of differing interests — resulting in difficulties in articulating/identifying what the groups required and desired
• A requirement that the work be completed within a very tight time-frame
• Consolidating all of the key stakeholders under a single organisation that would be self-sustaining and on-brand
• Addressing the rapid growth that had increased the challenge of managing the world-wide operations
• Conducting a large scale transformation
• Dealing with other complex emotional factors that complicated the situation, made even more difficult by internal struggles between stakeholders
• Overcoming significant resistance to change for the group involved
• Dealing with different groups with varying interests, thinking on different levels, and the inherent political aspect to the undertaking
• Encouraging team members to think of the corporate good rather than their personal good while contributing to the process
• Dealing with distribution issues that needed to be addressed in a manner that was adaptable and scale able
• Creating a paradigm shift, while understanding and creating new ideas that could prove profitable both currently and 10 years down the road

Actions

The actions we took to address these challenges were:

• Developed a bespoke, adaptable, forward vision platform that the association could adhere to in the years to come
• Assisted in the consolidation of groups by bringing forth the underlying vision of the organisation, while understanding each group’s issues
• Developed and defined additional roles based on the needs of the organisation
• Surveyed the existing processes and structures for communication and operations across the country, region by region
• Clarified the organisational mandate, identifying the underlying issues, barriers and problem areas
• Identified the key areas in which all processes needed to be consistent and aligned with the entire organisation
• Assisted in the development of enterprise-wide knowledge about the way in which processes should be running
• Identified the strengths and weaknesses of existing processes and the core processes that needed to be re-aligned
• Assessed the needs of the business through an analysis of the management, technology, and financial
• Customised and adapted the approach taken to the unique needs of this project and our client

Results

Our actions resulted in:

• Highly successful brand delivering a healthy and profitable revenue stream
• A new enterprise structure that was successfully implemented to better suit the needs of a global marketplace on a world-wide scale
• Improved management processes to address the unique needs of this business
• More consistent and cost-effective processes
• The expansion and growth of the company into new areas and increased revenues
• Identified and analysed existing and potential markets for increased revenue
• Customised and adapted the approach taken to the unique needs of this project and our client

THE CLIENT

CYBER SECURITY

Crimson Risk has partnered with global SaaS provider WaiveNET Pty Ltd to implement a business-critical Business Eco-system Platform for a Partner Channel Management solution. The solution provides end-to-end management between organisations and the people with whom they come into contact.

Crimson Risk is an eco-system of professionally skilled and informed collaborative corporate partners all with a common goal – to help business clients understand and mitigate their cyber risks. Crimson Risk is an independent owned entity of Cyber Indemnity Solutions Limited a New Zealand based company that offers a suite of services not available anywhere in the market.

Crimson Risk simplifies an extremely complex and multi-faceted problem by amalgamating deep technical, legal, consulting, data recovery and insurance services into one solution for a client. This turns complexity into simplicity for those that wish to prevent, living with or working out what to do after the cyber-breach event.

The Crimson Risk Business Eco System will grow to manage an annual case volume of more than 10,000 authorised Users Globally.

The process workflows for Crimson Risk range from simple linear workflows, to complex multi-process workflows. Approximately 75% of all Crimson Risks technical, legal, consulting, data recovery and insurance services fall within the complex range.

After careful Market analysis, Crimson Risk selected WaiveNET’s new cloud SaaS platform offering as the best fit for the organisation. WaiveNET is an innovative, Software as a service platform provider of bespoke platform services. WaiveNET’s hierarchical partnership automation platform for managing partner performance, warranting higher levels of engagement and productivity from channel partners is cloud- based, software for channel partners functioning within a Business Eco-system.

Crimson Risks requirements for dealing with multi user process and negotiation were a key factor in selecting the WaiveNET solution.

A hosted solution was required by Crimson Risk. It was critical that the sensitive data under their control was hosted securely in given they are a preeminent Cyber Risk authority. WaiveNET’s new Managed Services offering was able to accommodate this hosting solution in a state-of-the-art data centre.

Crimson Risk is close to achieving its goal of realising an electronic work management model, moving away from paper-heavy and human delegated task processes. WaiveNET enables the company to manage a great number of people, processes and projects for data security and project allocation and the work necessary to achieve this goal.

With the WaiveNET solution, Crimson Risk gives Crimson Partners access to resolution services, to submit and receive information, view project and client information, respond to schedule requests, and interact with the Crimson Risk Eco System via the WaiveNET Crimson Risk bespoke portal.

Importantly, WaiveNET offers Crimson Risk the flexibility and scalability it requires. As Crimson Risk grows and current clients’ needs change, WaiveNET allows Crimson Risk to create new workflows and/or reconfigure current processes in-house with minimal external support required.

THE CLIENT

PORTAL BUSINESS Eco-system

A case study centring on the supply of topographical maps via an online marketplace.
Topographical maps are a detailed graphical representation of the surface features of a place or object. The supplier of these maps has many customers ranging from emergency services, government authorities, and recreational groups through to individuals.
The price of particular maps varied depending on map details, the customer contract and the number of maps purchased.

Situation

The client requires:

• A portal to a bespoke software platform to manage it eco-system of stakeholders such emergency services, government authorities and recreational groups through to individuals
• Aspiring to gain a better understanding of its customer’s needs
• In need of a new software platform that had the functionality, flexibility and customisation to suit their particular business requirements such as e-commerce ordering of physical and electronic product
• Under pressure to generate more profit and revenue
• Dealing with quality issues, including those involving the outsourcing of some services
• In need of help defining and directing its software and procurement strategy in order to take their product and business to the next level of growth and profitability

Challenges

• Dealing with many complex issues and agendas within the multi-faceted organisation
• Produce high levels of trust between participants
• Foster mutual support and respect and motivate participants to work cooperatively to meet their shared goals

Actions

The actions we took to address these challenges were:

• To create a portal that had the same ‘look and feel’ as the customer’s website
• Undertake business eco-system market research
• Facilitate participant development of their business eco-system strategic goals and action plans
• Generate widespread commitment to the eco-system strategic goals
• Identified the needs of those who would be using the new system
• Assessed the main areas in which the previous system had failed to meet user needs and how
• Identified the specific data requirements that needed to be met by the system - what kind of data would be used and how it has to be manipulated
• Assisted in the development of a set of criteria or requirements specific to this group and its needs

Results

Our actions resulted in:

• A portal, which is comprised of the supplier, customers, the SaaS platform, the payment gateway business, and the logistics business - a simple example of a business eco-system.
• Ultimately resulted in the restructuring of the service offerings into different packages appropriate for different groups
• As the topographical map business eco-system grows WaiveNET and our partner, The Cadel Group, can help manage and support this increased demand from our in-depth understanding of how business eco-systems successfully function
• Determine the health of the business eco-system